Marketing

The Social Divide of Social Distancing: Shelter-in-Place Behavior in Santiago During the Covid-19 Pandemic

The Effectiveness of Triggered Email Marketing in Addressing Browse Abandonments

Drivers of customer satisfaction in the grocery retail industry: A longitudinal analysis across store formats

COVID-19: Short-term forecast of ICU beds in times of crisis

Accounting for cost heterogeneity on the demand in the context of a technician dispatching problem

Detecting inefficiently managed categories in a retail store

The past, present, and future of retail analytics: Insights from a survey of academic research and interviews with practitioners

Retail in High Definition: Monitoring Customer Assistance Through Video Analytics

When Consumers Learn, Money Burns: Signaling Quality via Advertising with Observational Learning and Word of Mouth

Components of attentional effort for repeated tasks

Balancing Agent Retention and Waiting Time in Service Platforms

Eye-Tracking Reveals Processes that Enable Conjoint Choices to Become Increasingly Efficient with Practice (lead article)