Marketing

Accounting for cost heterogeneity on the demand in the context of a technician dispatching problem

Detecting inefficiently managed categories in a retail store

The past, present, and future of retail analytics: Insights from a survey of academic research and interviews with practitioners

Retail in High Definition: Monitoring Customer Assistance Through Video Analytics

When Consumers Learn, Money Burns: Signaling Quality via Advertising with Observational Learning and Word of Mouth

Components of attentional effort for repeated tasks

Balancing Agent Retention and Waiting Time in Service Platforms

Eye-Tracking Reveals Processes that Enable Conjoint Choices to Become Increasingly Efficient with Practice (lead article)

When demand projections are too optimistic: A structural model of product line and pricing decisions

Structural Models of Complementary Choices

Word of mouth bias and optimal communication strategies.

Measuring the Effect of Waiting Time on Customer Purchases