Musalem Andrés

Balancing Agent Retention and Waiting Time in Service Platforms

The past, present, and future of retail analytics: Insights from a survey of academic research and interviews with practitioners

Lockdowns lose one third of their impact on mobility in a month

Retail in High Definition: Monitoring Customer Assistance Through Video Analytics

When Consumers Learn, Money Burns: Signaling Quality via Advertising with Observational Learning and Word of Mouth

Components of attentional effort for repeated tasks

Balancing Agent Retention and Waiting Time in Service Platforms

Comercio minorista en alta definición: supervisión de la asistencia al cliente mediante análisis de vídeo. Andrés Musalem , Marcelo Olivares , Ariel Schilkrut

Eye-Tracking Reveals Processes that Enable Conjoint Choices to Become Increasingly Efficient with Practice (lead article)

When demand projections are too optimistic: A structural model of product line and pricing decisions

Structural Models of Complementary Choices

Word of mouth bias and optimal communication strategies.